Refund Policy

1. Summary Table

2. EU 14-Day Right of Withdrawal

Per Directive 2011/83/EU on consumer rights, consumers residing in the European Union or European Economic Area benefit from a 14-day right of withdrawal from the date of conclusion of the contract (first paid subscription or first one-time purchase).

Important exception (Art. 16.m of the Directive). The right of withdrawal does NOT apply to the supply of digital content (including software) once you have given express consent to begin performance BEFORE the end of the withdrawal period, and acknowledged that you thereby lose your right of withdrawal. When you subscribe to Ricly Pro/Pro+/Founder and immediately start using paid features (uploading via Upload & Share with the Pro 30-day link expiry, using a Pro-only module, etc.), you provide that consent.

In practice, we apply the following good-faith policy:

• If you cancel within 14 days and have not significantly used paid features (e.g., 0–2 Pro-only module runs, 0 Upload & Share files uploaded), we refund 100%.
• If you have used paid features extensively (e.g., 50+ Pro module runs, 10+ Upload & Share files), we may decline or pro-rate the refund based on usage.
• Borderline cases are resolved in your favor.

3. Standard Pro & Pro+ Monthly Subscriptions

Beyond the 14-day window, monthly subscriptions are not refunded for the current or past periods. You can cancel at any time and retain access until the end of the current billing period (no further charges).

Annual subscriptions (if introduced) will be eligible for pro-rated refunds within the 14-day window only. After 14 days, no pro-rated refunds are issued.

4. Founder Monthly (€3.99/mo — Class of 2026)

Founder Monthly subscriptions follow the same 14-day EU rule as standard monthly plans for refund purposes.

If you cancel by mistake within 7 days, contact us at hello@usericly.com [Refund] and we may, at our sole discretion and one time only per user, reactivate your Founder status.

5. Founder Lifetime (€99 one-time)

5.1 Refund window. Founder Lifetime purchases include a 30-day refund window from the date of purchase. To request a refund within this period, email hello@usericly.com with subject [Refund Lifetime] and your order ID.

5.2 Refund processing. Refunds are processed via Stripe within 5–10 business days from the date we confirm your request. Stripe will reverse the original payment to the same payment method.

5.3 Refund and cohort spot. If your refund is approved, your Founder Lifetime status is revoked and your spot is removed from the Class of 2026 active count. The spot is not returned to the available pool (it counts as consumed for the cohort cap), preserving cohort integrity. This is consistent with our forfeit policy in ToS § 5.5.

6. AI Credits (Pro+)

Pro+ includes monthly AI credits that are consumed per AI-powered module operation. Once consumed, credits are non-refundable.

Unused credits do not carry over to the next month and have no monetary value.

Top-up credits purchased separately are non-refundable except within the 14-day EU window for unused credits. Top-up credits expire 12 months from the purchase date if not consumed.

7. Family Plan

The primary subscriber on a Family Plan is solely responsible for payment and refund requests. Refund of the primary subscriber’s plan immediately revokes Pro access for all Family Members.

Refund windows and conditions follow the primary subscriber’s plan type (Pro Monthly / Pro+ Monthly / etc.).

8. How to Request a Refund

To request a refund:

1. Email us at hello@usericly.com with subject prefix [Refund].
2. Include: your account email, order ID (from the Stripe email receipt or Stripe Customer Portal), reason for the request.
3. We respond within 5 business days, and process approved refunds within 5–10 additional business days via Stripe.

You can also cancel your subscription at any time without contacting us by opening the Ricly app, going to Settings → Subscription → Cancel subscription. Cancellation alone does NOT trigger a refund — for a refund, you must email us.

9. Chargebacks & Disputes

We strongly prefer to resolve issues directly. If you initiate a chargeback through your bank without contacting us first, we will:

• Provide Stripe with evidence of subscription terms, usage logs, and our refund policy.
• If the chargeback is determined to be fraudulent or contradicts our published terms (notably the Lifetime irrevocability after 30 days), we may suspend or terminate your account and disable any Founder spot held.
• If your concern is genuine, please email us first — we will work with you in good faith.

10. Exceptions for Non-EU Customers

Customers outside the EU/EEA may not benefit from the statutory 14-day right of withdrawal. However, we apply the same good-faith refund principles described in Section 2 to all customers regardless of location:

• Refund possible within 14 days if minimal usage.
• Founder Lifetime 30-day refund window applies globally.
• AI credits non-refundable globally once consumed.

11. Updates to This Policy

Material changes to this Refund Policy will be communicated to active users by email at least 30 days in advance. The version in effect at the time of your purchase governs your refund rights.